Privacy Policy

1. Key definitions​​

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• Personal Information: Any information that identifies or can reasonably identify an individual (e.g., name, email, phone, address, government ID).

• Sensitive Personal Information: Medical information, disability details, or other health-related information you provide.

• Training Records: Attendance, performance results, certifications, and instructor notes tied to a student.

• Booking Platform: Third-party scheduling services we use to manage appointments and payments. We plan to retire our external booking platform in January 2026 and consolidate booking to this website.

 

2. Information we collect​

We collect information you provide directly and information we collect automatically.

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Information you provide directly

• Contact information: name, email address, phone number, mailing address.

• Registration details: course selections, preferred dates/times, emergency contact.

• Payment information: credit card and billing details provided through secure third-party payment processors (we do not store raw card numbers).

• Identification documents: copies of government-issued ID (driver’s license, passport) when required for certification, licensing, or verification. We may begin collecting IDs for certain booking or certification processes; when we do, we will notify customers at point of collection.

• Medical and health-related information: any medically relevant information you voluntarily provide (e.g., allergies, restrictions, conditions, medications) to help us deliver safe training. You may elect to provide emergency medical info or inform instructors of limitations.

• Training records: attendance logs, performance data, assessment results, certifications, written improvement plans, and instructor notes.

• Communications content: messages or content submitted through contact forms, email, chat, or phone calls.

• Store purchases: order history, shipping address, and any customization information for products such as IFAKs or training materials.

 

Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages visited, time on site, referral source, and analytics derived from cookies and similar tracking technologies.

• Location data: approximate location inferred from IP address. We do not collect precise GPS location unless you explicitly provide it.

 

3. How we use your information

 

We use personal information to:

• Provide, manage, and deliver training, medical instruction, certifications, and products you request.

• Process payments, fulfill orders, issue receipts, and handle refunds.

• Verify identity and process licensing requirements (e.g., state gun license or instructor certification).

• Maintain training records and certification history for your files.

• Communicate class details, confirmations, reminders, cancellations, and service updates.

• Improve our Services, such as curriculum development and business operations.

• Provide customer support and respond to inquiries or complaints.

• Send promotional materials, newsletters, or offers if you opt in. You may unsubscribe at any time.

• Comply with legal obligations and respond to lawful requests by public authorities.

• Conduct background checks or verification when required by course standards or client contracts (with your consent where necessary).

We will obtain separate consent where required by law for processing sensitive personal information (for example, when collecting health details).

 

4. Payment processing, taxes, and refunds

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• We use industry-standard third-party payment processors for all card and electronic payments. These processors may retain certain payment information per their policies. We do not store raw payment card numbers on our servers.

• Sales taxes apply to applicable goods and services (for example, IFAKs). Prices shown will indicate whether tax is included or will be added at checkout. You are responsible for any applicable taxes unless otherwise agreed.

• Refunds: Our standard refund policy appears on the booking site and in class terms. In brief, refunds for classes or products are handled per the specific course or product terms and may be subject to administrative fees. Refund exceptions for medical emergencies or extenuating circumstances are handled case-by-case. For group or agency bookings, refund and cancellation terms are governed by the contract or invoice.

• For recurring payments or membership fees, cancelation policies will be specified in the membership terms. Please contact tacticaleducationdefense@gmail.com for refunds or billing questions.

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5. Sharing and disclosure of information

 

We do not sell your personal information. We may share information with the following categories of recipients as needed to provide Services:

 

Partners and service providers

• Training partners: USCCA, AOR (Attorneys on Retainer), AHA (American Heart Association), ACS COT (Stop the Bleed program), ASP (Armament Systems and Procedures), NRA, Rangemaster, and other credentialing organizations for certification verification, instructor registration, or joint programming. We will share only the minimum information necessary (e.g., name, certification result, course completion) and where you have consented or as required for certification.

• Payment processors and financial institutions to process transactions and refunds.

• Shipping and logistics providers for product delivery.

• Hosting, analytics, and IT service providers who support our website and business operations.

• Insurance and compliance partners when required for liability insurance, incident reporting, or regulatory compliance.

 

Legal and safety disclosures

• To comply with the law, legal process, or governmental request (e.g., law enforcement or regulatory investigations).

• To protect the rights, property, or safety of Tactical Education & Defense, our users, or the public. This includes sharing information in response to emergency requests where disclosure is necessary to prevent harm.

 

Transfers and international recipients

Some service providers may be located outside your country. When we transfer personal information internationally, we use contractual safeguards and applicable legal mechanisms to protect your data.

 

6. Retention and training records

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• We retain training records, certification records, and assessment results for operational, regulatory, or client-required periods. As a general guideline, we retain training records for 7 years, unless a different retention period is required by law or contractual obligation.

• Identification documents and verification materials are retained only as long as necessary for verification, licensing, or insurance purposes, typically no longer than 7 years unless required otherwise.

• Payment and transactional records are retained for 7 years for accounting and tax compliance.

• If you request deletion of your account and records, we will remove or anonymize personal data where feasible, subject to legal and contractual retention obligations (for example, we may need to retain certain records for audits, insurance, or legal defense).

 

If you prefer a different retention schedule for your specific records, contact tacticaleducationdefense@gmail.com to discuss.

 

7. Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the data we process. These include secure hosting, encryption for data in transit, access controls, and staff training on data protection. While we take reasonable steps to protect information, no system is 100% secure. If a data breach occurs that creates a risk of harm, we will follow applicable notification laws and notify affected individuals in a timely manner.

 

8. Your rights and choices

 

Depending on your jurisdiction, you may have rights including:

• Access: Request a copy of personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal data, subject to legal/contractual exceptions.

• Portability: Request to obtain your data in a portable, machine-readable format.

• Objection: Object to processing or withdraw consent.

• Opt-out: Unsubscribe from marketing communications at any time via links in emails or by contacting tacticaleducationdefense@gmail.com.

To exercise these rights, contact tacticaleducationdefense@gmail.com. We may ask for identity verification to process requests. We will respond within the timeframes required by applicable law.

 

9. Transition of booking platforms

 

We operate both this website and an external booking platform. We plan to retire the external booking platform in January 2026. During and after the transition we may:

• Migrate booking and training records to our website-based system. Migration will be done securely and with the goal of preserving your training history.

• Notify all affected users in advance and provide opt-out instructions if you prefer we do not migrate certain personal data.

• Ensure that any third-party provider retention or deletion policies are honored during the transition.

If you have questions about how migration affects your records, contact tacticaleducationdefense@gmail.com.

 

10. Minors and consent

 

We do not knowingly collect information from children under 13. If a student under 18 registers for a class, a parent or legal guardian must provide consent and sign waivers as required. For minors, we may collect parental contact information, emergency contacts, and any medically relevant details necessary for safety. If you believe we collected data from a child without proper consent, please contact us to remove it.

 

11. Cookies, analytics, and marketing

 

We use cookies and similar technologies to operate the website, analyze usage, and provide targeted communications if you consent. You may control cookie settings through your browser and in our cookie banner. Third-party analytics providers may collect data about your browsing on our site. We also use email marketing platforms that store recipient lists and email engagement metrics.

 

12. Third-party links and services

 

Our site may link to third-party sites for booking, certification verification, partner programs, or external resources. This policy does not apply to third-party sites. Review their privacy policies before providing personal information.

 

13. Changes to this Privacy Policy

 

We may update this policy to reflect changes in our practices or legal obligations. When we make material changes, we will post the revised policy here with an updated effective date and, where appropriate, notify users by email.

 

14. Contact us

 

For questions, requests, or privacy concerns, contact:

Tactical Education & Defense, LLC
Email: tacticaleducationdefense@gmail.com

If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.